Customer Support & Solutions

Remote Desktop 2

• ShowMyPC
• TeamViewer

Files 1

• Submit a File

Getting Started 6

• Storage Commander Orientation Video
• Storage Commander User Manual
• Configuration Manager User Manual
• Storage Commander Report Book
• Storage Commander FAQ's

View all 6

Onboarding Resources 2

• Excel Workbook Instructional Videos
• Storage Commander Onboarding Videos

Check for Updates 26

• Latest Desktop Client Update
• Version 5.35.0.5, Released 02/17/2022
• Version 5.35.0.1, Released 10/11/21
• Version 5.35.0.0, Released 8/16/21
• Version 5.34.0.4, Released 6/15/2021, Updated 6/30/21

View all 26

Documentation 8

• Storage Commander User Manual
• Configuration Manager User Manual
• Storage Commander Report Book
• Storage Commander FAQ's
• System Requirements

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Instructional Videos 20

• Storage Commander Orientation Video
• How To: Online Payment Portal 2.0- Create an Account
• How To: Online Payment Portal 2.0- Make a Payment
• How To: Online Payment Portal 2.0- Create a Reservation
• How To: Online Payment Portal 2.0- Complete a Move-in with E-signature

View all 20

How-To Guides 19

• How-to: Add a Credit Card to Auto-pay Using Online Portal
• How-To: Use the Online Payment Portal 2.0
• How-to: Create A Notice
• How-to: Create and Add Recurring Discounts
• How-to: Generate A Notice

View all 19

Conversion 0

Downloads 2

• Third Party
• Device Drivers

Topaz Customer Display Terminal 2

• Topaz Display User Manual
• Drivers

SC Gate Service 1

• Gate Service Installer

SC Pay 2

• How-to: Get Started with SC Pay and Migrating Tenants
• How-to: Setup Verifone MX915

Documentation 1

• Storage Commander Online Operations Manual

Check for Updates 3

• Version 4.6.0.7 [11/09/2017]
• Version 4.5.0.27 [09/26/2014]
• Version 4.4.3a [04/11/2012]

Documentation 7

• User Manual
• Report Book
• System Requirements and Recommendations
• Setting Up and Troubleshooting Email
• Technical Support Document Book

View all 7

Instructional Videos 3

• How to Change Your Street (Base) Rate
• How to Setup Your Blue Moon Integration
• Rate Changes for Existing Customers

Downloads 4

• Third Party
• Companion Products
• Device Drivers
• Version 4.5.0.21 [05/30/2014]

How To 0

Support 1

• Credit Card Support

OpenEdge PayMover Updates 3

• OpenEdge (PayPros™) PayMover Innovo Platform Security Update
• V4 OpenEdge Security Update Instructions
• V5 OpenEdge Security Update Instructions

Customer Personas 6

• Beverly Twee (Multi-Site Operator)
• Caryn Clerk (Accountant)
• Eugene Wheeler (Vehicle/ Outside Storage Operator)
• Patrick Uno (Single Site Owner/Operator)
• Sarah Sole (Single Site Manager)

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